FAQ

Knowledgebase

Answers to common questions

Top Frequently Asked Questions

There are many different ways to learn more about financial trading which can boost your chances of success. Kindly contact our team so we can devise a learning plan to suit your schedule. Zenfinex offers one to one training, seminars, webinars, ebooks, and blogs therefore a learning plan can be tailored and customised to each and every individual traders needs.

 

You can reset your login details by heading to myZen and clicking on ‘Forgot Username / Password’

 

The spread is the difference between the buy and sell price and is usually the transaction cost when placing a trade. When a trader buys at the market price, they are buying on the ‘ask’ price which is higher than the ‘bid’ price. Alternatively, when a trader sells at the market price, they are selling on the ‘bid’ price which is lower than the ‘ask’ price. The difference between the two prices is the ‘spread’.

 

Leverage on your account will be set to 30:1. This is the maximum leverage that we are able to offer to retail traders due to FCA and ESMA imposed regulations. Professional traders can have their leverage increased to 100:1.

If you have an special request to change the leverage on your account you can contact us directly.

 

After downloading the MT4 platform, follow these steps to log in to MT4:

1) Click “File” -> “Log Into Trade Account”

2) Within the login window, uncheck the box “Save Account Information”

3) Confirm the correct server for your Live or Demo account -> select the server from the drop down menu.

4) Enter your account number in the Login box.

5) Enter your password.

 

Your login will be the email that you used on registration and the password that you assigned yourself within this process. To reset your password, follow this link and press ‘forgot password’.

If you can not find the email, please send us an email to [email protected]

 

It is about 3.33% of the notional position size. For example if you place on MT4 a 0.10 EUR/USD position size and the pair is trading at 1.2000. The notional volume of this position is calculated as follows: 10,000 X 1,2000 = $12,000USD. Then $12,000 X 3.33% = $265 USD is the margin required for this position. It varies depending on each currency pairs, MT4 does the calculation for you, you can check how much margin is required on the margin field on your open positions within the terminal window on MT4.

 

You can open an account by completing a new application here which should only take 5-10 minutes.

 

Please login to myZen with your live account username and password, then click “Deposit Funds”. (For clients who have filled out the online application but have not received an account username, please deposit funds here.  A username will be provided after the initial deposit is processed.)

The available funding options and deposit time frames are:

Credit or Debit Card:

Approximately one business day, often less to process into your trading account.

Bank Wires (SWIFT, CHAPS, BACS, SEPA):

Approximately one to two business days (domestic) and three to five business days (international), often less, to arrive and process into your trading account.

Paper Cheque:

Approximately five to ten business days after receipt to clear and process into your trading account.

Please note the time frames above are approximate. While not common, in some cases, delays in processing may occur in some instances as Zenfinex does not exhibit control over the entire funding process. All GBP cheques must be drawn on a GBP denominated UK bank account, and USD cheques must be drawn on a USD denominated bank US bank account. Cheques drawn in a currency other than GBP or USD will be returned to the remitter. Please note that Zenfinex is not responsible for any lost cheques.

Credit or debit card can be the fastest and easiest method to deposit funds online. If your deposit exceeds $10,000 or equivalent, the fastest and easiest method to deposit funds is by bank wire.

The minimum deposit for use of our online credit card or debit card system is $50. The maximum credit or debit card deposit is $10,000 or the equivalent per calendar month and the maximum ACH deposit is $50,000 per calendar month.

There are no administrative fees from Zenfinex to deposit funds.

Add link to Client Portal Bottom

Add link to Deposit Instructions

 

After downloading the MT4 platform, log in to start trading

1) Click “File” -> “Log In Trade Account”

2) Within the login window, uncheck the box “Save Account Information”

3) Confirm the correct server for your Live or Demo account -> select the server from the drop down menu.

4) Enter your account number in the Login box

5) Enter your password

6) Check the box “Save Account Information”

7) Press Login.

 

Please download the MetaTrader 4 mobile application here. Once downloaded open the application and click on ‘Login to an existing account’. Search for ‘Zenfinex-Demo-UK’ for a demo account or ‘Zenfinex-Live-UK’ for a live account and click the relevant option. Enter the MT4 username and password to login. You also have the option to ‘Save password’ which is recommended for speedier future login access.

 

1) Launch the MT4 installation file, choose your preferred language and select ‘Next’.

2) Check the box to agree to the terms and conditions and select ‘Next’.

3) Continue to select ‘Next’ until the platform begins to install. Once the platform has finished installing, you will be able to launch the platform and login to your MT4 account *


*Windows Vista Users do the following:

1) Right click on the MT4 icon on your desktop

2) Select Properties

3) Go to the Compatibility tab

4) Check the box next to Run as an Administrator

 

Symbol
AUDCAD

Spread As Low As
0.00021

Margin Requirement %
0.20%

Leverage up to
1:500

Limit and Stop Levels
0

Symbol
AUDCHF

Spread As Low As
0.00020

Margin Requirement %
0.20%

Leverage up to
1:500

Limit and Stop Levels
0

Symbol
AUDJPY

Spread As Low As
0.01900

Margin Requirement %
0.20%

Leverage up to
1:500

Limit and Stop Levels
0

Symbol
AUDNZD

Spread As Low As
0.00022

Margin
0.20%

Leverage up to
1:500

Limit and Stop Levels
0

Symbol
AUDSGD

Spread As Low As
0.00092

Margin
0.20%

Leverage up to
1:500

Limit and Stop Levels
0

Symbol
AUDUSD

Spread As Low As
0.00021

Margin
0.20%

Leverage up to
1:500

Limit and Stop Levels
0

Symbol
CADCHF

Spread As Low As
0.00022

Margin
0.20%

Leverage up to
1:500

Limit and Stop Levels
0

Symbol
CADJPY

Spread As Low As
0.01910

Margin
0.20%

Leverage up to
1:500

Limit and Stop Levels
0

Symbol
CHFJPY

Spread As Low As
0.02020

Margin
0.20%

Leverage up to
1:500

Limit and Stop Levels
0

Symbol
EURAUD

Spread As Low As
0.00027

Margin
0.20%

Leverage up to
1:500

Limit and Stop Levels
0

Symbol
EURCAD

Spread As Low As
0.00020

Margin
0.20%

Leverage up to
1:500

Limit and Stop Levels
0

Symbol
EURCHF

Spread As Low As
0.00017

Margin
0.20%

Leverage up to
1:500

Limit and Stop Levels
0

Symbol
EURCZK

Spread As Low As
0.02072

Margin
2.00%

Leverage up to
1:50

Limit and Stop Levels
0

Symbol
EURDKK

Spread As Low As
0.00238

Margin
5.00%

Leverage up to
1:20

Limit and Stop Levels
0

Symbol
EURGBP

Spread As Low As
0.00016

Margin
0.20%

Leverage up to
1:500

Limit and Stop Levels
0

Symbol
EURJPY

Spread As Low As
0.01460

Margin
0.20%

Leverage up to
1:500

Limit and Stop Levels
0

Symbol
EURNOK

Spread As Low As
0.00280

Margin
1.00%

Leverage up to
1:100

Limit and Stop Levels
0

Symbol
EURNZD

Spread As Low As
0.00040

Margin
0.20%

Leverage up to
1:500

Limit and Stop Levels
0

Symbol
EURSEK

Spread As Low As
0.00341

Margin
1.00%

Leverage up to
1:500

Limit and Stop Levels
0

Symbol
EURSGD

Spread As Low As
0.00091

Margin
0.20%

Leverage up to
1:500

Limit and Stop Levels
0

Symbol
EURTRY

Spread As Low As
0.00943

Margin
5.00%

Leverage up to
1:20

Limit and Stop Levels
0

Symbol
EURUSD

Spread As Low As
0.00013

Margin Requirement %
0.20%

Leverage up to
1:500

Limit and Stop Levels
0

Symbol
GBPAUD

Spread As Low As
0.00033

Margin Requirement %
0.20%

Leverage up to
1:500

Limit and Stop Levels
0

Symbol
GBPCAD

Spread As Low As
0.00025

Margin Requirement %
0.20%

Leverage up to
1:500

Limit and Stop Levels
0

Symbol
GBPCHF

Spread As Low As
0.00022

Margin Requirement %
0.20%

Leverage up to
1:500

Limit and Stop Levels
0

Symbol
GBPJPY

Spread As Low As
0.01950

Margin Requirement %
0.20%

Leverage up to
1:500

Limit and Stop Levels
0

Symbol
GBPNZD

Spread As Low As
0.00037

Margin Requirement %
0.20%

Leverage up to
1:500

Limit and Stop Levels
0

Symbol
GBPSGD

Spread As Low As
0.00101

Margin Requirement %
0.20%

Leverage up to
1:500

Limit and Stop Levels
0

Symbol
GBPUSD

Spread As Low As
0.00016

Margin Requirement %
0.20%

Leverage up to
1:500

Limit and Stop Levels
0

Symbol
NZDCAD

Spread As Low As
0.00029

Margin Requirement %
0.20%

Leverage up to
1:500

Limit and Stop Levels
0

Symbol
NZDCHF

Spread As Low As
0.00028

Margin Requirement %
0.20%

Leverage up to
1:500

Limit and Stop Levels
0

Symbol
NZDJPY

Spread As Low As
0.02680

Margin Requirement %
0.20%

Leverage up to
1:500

Limit and Stop Levels
0

Symbol
NZDUSD

Spread As Low As
0.00017

Margin Requirement %
0.20%

Leverage up to
1:500

Limit and Stop Levels
0

Symbol
SGDJPY

Spread As Low As
0.08730

Margin Requirement %
0.20%

Leverage up to
1:500

Limit and Stop Levels
0

Symbol
USDCAD

Spread As Low As
0.00016

Margin Requirement %
0.20%

Leverage up to
1:500

Limit and Stop Levels
0

Symbol
USDCHF

Spread As Low As
0.00016

Margin Requirement %
0.20%

Leverage up to
1:500

Limit and Stop Levels
0

Symbol
USDCNH

Spread As Low As
0.00093

Margin Requirement %
2.00%

Leverage up to
1:50

Limit and Stop Levels
0

Symbol
USDCZK

Spread As Low As
0.01756

Margin Requirement %
2.00%

Leverage up to
1:50

Limit and Stop Levels
0

Symbol
USDDKK

Spread As Low As
0.00216

Margin Requirement %
5.00%

Leverage up to
1:20

Limit and Stop Levels
0

Symbol
USDHKD

Spread As Low As
0.00219

Margin Requirement %
5.00%

Leverage up to
1:20

Limit and Stop Levels
0

Symbol
USDHUF

Spread As Low As
0.22760

Margin Requirement %
2.00%

Leverage up to
1:50

Limit and Stop Levels
0

Symbol
USDJPY

Spread As Low As
0.01410

Margin Requirement %
0.20%

Leverage
1:500

Limit and Stop Levels
0

Symbol
USDMXN

Spread As Low As
0.00527

Margin Requirement %
2.00%

Leverage up to
1:50

Limit and Stop Levels
0

Symbol
USDNOK

Spread As Low As
0.00240

Margin Requirement %
1.00%

Leverage up to
1:100

Limit and Stop Levels
0

Symbol
USDPLN

Spread As Low As
0.00199

Margin Requirement %
2.00%

Leverage up to
1:50

Limit and Stop Levels
0

Symbol
USDRUB

Spread As Low As
0.01697

Margin Requirement %
2.00%

Leverage up to
1:50

Limit and Stop Levels
0

Symbol
USDSEK

Spread As Low As
0.00183

Margin Requirement %
1.00%

Leverage up to
1:100

Limit and Stop Levels
0

Symbol
USDSGD

Spread As Low As
0.00087

Margin Requirement %
0.20%

Leverage up to
1:500

Limit and Stop Levels
0

Symbol
USDTHB

Spread As Low As
0.00867

Margin Requirement %
5.00%

Leverage up to
1:20

Limit and Stop Levels
0

Symbol
USDTRY

Spread As Low As
0.00743

Margin Requirement %
5.00%

Leverage up to
1:20

Limit and Stop Levels
0

Symbol
USDZAR

Spread As Low As
0.00459

Margin Requirement %
2.00%

Leverage up to
1:50

Limit and Stop Levels
0