FAQ
Knowledgebase
Answers to common questions
Answers to common questions
Top Frequently Asked Questions
There are many different ways to learn more about financial trading which can boost your chances of success. Kindly contact our team so we can devise a learning plan to suit your schedule. Zenfinex offers one to one training, seminars, webinars, ebooks, and blogs therefore a learning plan can be tailored and customised to each and every individual traders needs.
You can reset your login details by heading to myZen and clicking on ‘Forgot Username / Password’
The spread is the difference between the buy and sell price and is usually the transaction cost when placing a trade. When a trader buys at the market price, they are buying on the ‘ask’ price which is higher than the ‘bid’ price. Alternatively, when a trader sells at the market price, they are selling on the ‘bid’ price which is lower than the ‘ask’ price. The difference between the two prices is the ‘spread’.
Leverage on your account will be set to 30:1. This is the maximum leverage that we are able to offer to retail traders due to FCA and ESMA imposed regulations. Professional traders can have their leverage increased to 100:1.
If you have an special request to change the leverage on your account you can contact us directly.
After downloading the MT4 platform, follow these steps to log in to MT4:
1) Click “File” -> “Log Into Trade Account”
2) Within the login window, uncheck the box “Save Account Information”
3) Confirm the correct server for your Live or Demo account -> select the server from the drop down menu.
4) Enter your account number in the Login box.
5) Enter your password.
Your login will be the email that you used on registration and the password that you assigned yourself within this process. To reset your password, follow this link and press ‘forgot password’.
If you can not find the email, please send us an email to [email protected]
It is about 3.33% of the notional position size. For example if you place on MT4 a 0.10 EUR/USD position size and the pair is trading at 1.2000. The notional volume of this position is calculated as follows: 10,000 X 1,2000 = $12,000USD. Then $12,000 X 3.33% = $265 USD is the margin required for this position. It varies depending on each currency pairs, MT4 does the calculation for you, you can check how much margin is required on the margin field on your open positions within the terminal window on MT4.
You can open an account by completing a new application here which should only take 5-10 minutes.
Please login to myZen with your live account username and password, then click “Deposit Funds”. (For clients who have filled out the online application but have not received an account username, please deposit funds here. A username will be provided after the initial deposit is processed.)
The available funding options and deposit time frames are:
Credit or Debit Card:
Approximately one business day, often less to process into your trading account.
Bank Wires (SWIFT, CHAPS, BACS, SEPA):
Approximately one to two business days (domestic) and three to five business days (international), often less, to arrive and process into your trading account.
Paper Cheque:
Approximately five to ten business days after receipt to clear and process into your trading account.
Please note the time frames above are approximate. While not common, in some cases, delays in processing may occur in some instances as Zenfinex does not exhibit control over the entire funding process. All GBP cheques must be drawn on a GBP denominated UK bank account, and USD cheques must be drawn on a USD denominated bank US bank account. Cheques drawn in a currency other than GBP or USD will be returned to the remitter. Please note that Zenfinex is not responsible for any lost cheques.
Credit or debit card can be the fastest and easiest method to deposit funds online. If your deposit exceeds $10,000 or equivalent, the fastest and easiest method to deposit funds is by bank wire.
The minimum deposit for use of our online credit card or debit card system is $50. The maximum credit or debit card deposit is $10,000 or the equivalent per calendar month and the maximum ACH deposit is $50,000 per calendar month.
There are no administrative fees from Zenfinex to deposit funds.
Add link to Client Portal Bottom
Add link to Deposit Instructions
After downloading the MT4 platform, log in to start trading
1) Click “File” -> “Log In Trade Account”
2) Within the login window, uncheck the box “Save Account Information”
3) Confirm the correct server for your Live or Demo account -> select the server from the drop down menu.
4) Enter your account number in the Login box
5) Enter your password
6) Check the box “Save Account Information”
7) Press Login.
Please download the MetaTrader 4 mobile application here. Once downloaded open the application and click on ‘Login to an existing account’. Search for ‘Zenfinex-Demo-UK’ for a demo account or ‘Zenfinex-Live-UK’ for a live account and click the relevant option. Enter the MT4 username and password to login. You also have the option to ‘Save password’ which is recommended for speedier future login access.
1) Launch the MT4 installation file, choose your preferred language and select ‘Next’.
2) Check the box to agree to the terms and conditions and select ‘Next’.
3) Continue to select ‘Next’ until the platform begins to install. Once the platform has finished installing, you will be able to launch the platform and login to your MT4 account *
*Windows Vista Users do the following:
1) Right click on the MT4 icon on your desktop
2) Select Properties
3) Go to the Compatibility tab
4) Check the box next to Run as an Administrator
Symbol
AUDCAD
Spread As Low As
0.00021
Margin Requirement %
0.20%
Leverage up to
1:500
Limit and Stop Levels
0
Symbol
AUDCHF
Spread As Low As
0.00020
Margin Requirement %
0.20%
Leverage up to
1:500
Limit and Stop Levels
0
Symbol
AUDJPY
Spread As Low As
0.01900
Margin Requirement %
0.20%
Leverage up to
1:500
Limit and Stop Levels
0
Symbol
AUDNZD
Spread As Low As
0.00022
Margin
0.20%
Leverage up to
1:500
Limit and Stop Levels
0
Symbol
AUDSGD
Spread As Low As
0.00092
Margin
0.20%
Leverage up to
1:500
Limit and Stop Levels
0
Symbol
AUDUSD
Spread As Low As
0.00021
Margin
0.20%
Leverage up to
1:500
Limit and Stop Levels
0
Symbol
CADCHF
Spread As Low As
0.00022
Margin
0.20%
Leverage up to
1:500
Limit and Stop Levels
0
Symbol
CADJPY
Spread As Low As
0.01910
Margin
0.20%
Leverage up to
1:500
Limit and Stop Levels
0
Symbol
CHFJPY
Spread As Low As
0.02020
Margin
0.20%
Leverage up to
1:500
Limit and Stop Levels
0
Symbol
EURAUD
Spread As Low As
0.00027
Margin
0.20%
Leverage up to
1:500
Limit and Stop Levels
0
Symbol
EURCAD
Spread As Low As
0.00020
Margin
0.20%
Leverage up to
1:500
Limit and Stop Levels
0
Symbol
EURCHF
Spread As Low As
0.00017
Margin
0.20%
Leverage up to
1:500
Limit and Stop Levels
0
Symbol
EURCZK
Spread As Low As
0.02072
Margin
2.00%
Leverage up to
1:50
Limit and Stop Levels
0
Symbol
EURDKK
Spread As Low As
0.00238
Margin
5.00%
Leverage up to
1:20
Limit and Stop Levels
0
Symbol
EURGBP
Spread As Low As
0.00016
Margin
0.20%
Leverage up to
1:500
Limit and Stop Levels
0
Symbol
EURJPY
Spread As Low As
0.01460
Margin
0.20%
Leverage up to
1:500
Limit and Stop Levels
0
Symbol
EURNOK
Spread As Low As
0.00280
Margin
1.00%
Leverage up to
1:100
Limit and Stop Levels
0
Symbol
EURNZD
Spread As Low As
0.00040
Margin
0.20%
Leverage up to
1:500
Limit and Stop Levels
0
Symbol
EURSEK
Spread As Low As
0.00341
Margin
1.00%
Leverage up to
1:500
Limit and Stop Levels
0
Symbol
EURSGD
Spread As Low As
0.00091
Margin
0.20%
Leverage up to
1:500
Limit and Stop Levels
0
Symbol
EURTRY
Spread As Low As
0.00943
Margin
5.00%
Leverage up to
1:20
Limit and Stop Levels
0
Symbol
EURUSD
Spread As Low As
0.00013
Margin Requirement %
0.20%
Leverage up to
1:500
Limit and Stop Levels
0
Symbol
GBPAUD
Spread As Low As
0.00033
Margin Requirement %
0.20%
Leverage up to
1:500
Limit and Stop Levels
0
Symbol
GBPCAD
Spread As Low As
0.00025
Margin Requirement %
0.20%
Leverage up to
1:500
Limit and Stop Levels
0
Symbol
GBPCHF
Spread As Low As
0.00022
Margin Requirement %
0.20%
Leverage up to
1:500
Limit and Stop Levels
0
Symbol
GBPJPY
Spread As Low As
0.01950
Margin Requirement %
0.20%
Leverage up to
1:500
Limit and Stop Levels
0
Symbol
GBPNZD
Spread As Low As
0.00037
Margin Requirement %
0.20%
Leverage up to
1:500
Limit and Stop Levels
0
Symbol
GBPSGD
Spread As Low As
0.00101
Margin Requirement %
0.20%
Leverage up to
1:500
Limit and Stop Levels
0
Symbol
GBPUSD
Spread As Low As
0.00016
Margin Requirement %
0.20%
Leverage up to
1:500
Limit and Stop Levels
0
Symbol
NZDCAD
Spread As Low As
0.00029
Margin Requirement %
0.20%
Leverage up to
1:500
Limit and Stop Levels
0
Symbol
NZDCHF
Spread As Low As
0.00028
Margin Requirement %
0.20%
Leverage up to
1:500
Limit and Stop Levels
0
Symbol
NZDJPY
Spread As Low As
0.02680
Margin Requirement %
0.20%
Leverage up to
1:500
Limit and Stop Levels
0
Symbol
NZDUSD
Spread As Low As
0.00017
Margin Requirement %
0.20%
Leverage up to
1:500
Limit and Stop Levels
0
Symbol
SGDJPY
Spread As Low As
0.08730
Margin Requirement %
0.20%
Leverage up to
1:500
Limit and Stop Levels
0
Symbol
USDCAD
Spread As Low As
0.00016
Margin Requirement %
0.20%
Leverage up to
1:500
Limit and Stop Levels
0
Symbol
USDCHF
Spread As Low As
0.00016
Margin Requirement %
0.20%
Leverage up to
1:500
Limit and Stop Levels
0
Symbol
USDCNH
Spread As Low As
0.00093
Margin Requirement %
2.00%
Leverage up to
1:50
Limit and Stop Levels
0
Symbol
USDCZK
Spread As Low As
0.01756
Margin Requirement %
2.00%
Leverage up to
1:50
Limit and Stop Levels
0
Symbol
USDDKK
Spread As Low As
0.00216
Margin Requirement %
5.00%
Leverage up to
1:20
Limit and Stop Levels
0
Symbol
USDHKD
Spread As Low As
0.00219
Margin Requirement %
5.00%
Leverage up to
1:20
Limit and Stop Levels
0
Symbol
USDHUF
Spread As Low As
0.22760
Margin Requirement %
2.00%
Leverage up to
1:50
Limit and Stop Levels
0
Symbol
USDJPY
Spread As Low As
0.01410
Margin Requirement %
0.20%
Leverage
1:500
Limit and Stop Levels
0
Symbol
USDMXN
Spread As Low As
0.00527
Margin Requirement %
2.00%
Leverage up to
1:50
Limit and Stop Levels
0
Symbol
USDNOK
Spread As Low As
0.00240
Margin Requirement %
1.00%
Leverage up to
1:100
Limit and Stop Levels
0
Symbol
USDPLN
Spread As Low As
0.00199
Margin Requirement %
2.00%
Leverage up to
1:50
Limit and Stop Levels
0
Symbol
USDRUB
Spread As Low As
0.01697
Margin Requirement %
2.00%
Leverage up to
1:50
Limit and Stop Levels
0
Symbol
USDSEK
Spread As Low As
0.00183
Margin Requirement %
1.00%
Leverage up to
1:100
Limit and Stop Levels
0
Symbol
USDSGD
Spread As Low As
0.00087
Margin Requirement %
0.20%
Leverage up to
1:500
Limit and Stop Levels
0
Symbol
USDTHB
Spread As Low As
0.00867
Margin Requirement %
5.00%
Leverage up to
1:20
Limit and Stop Levels
0
Symbol
USDTRY
Spread As Low As
0.00743
Margin Requirement %
5.00%
Leverage up to
1:20
Limit and Stop Levels
0
Symbol
USDZAR
Spread As Low As
0.00459
Margin Requirement %
2.00%
Leverage up to
1:50
Limit and Stop Levels
0
Zenfinex is the trading name of the Zenfinex Group of companies.
Zenfinex.com is owned and operated within the Zenfinex Group of companies. The Zenfinex Group consists of:
Zenfinex Global Limited is a company registered in Seychelles with registration number: 8428731-1, and is regulated by the Financial Services Authority of Seychelles with License number: SD092. Its registered office is F20, 1st Floor, Eden Plaza, Eden Island, Seychelles.
Zenfinex Limited is a company registered in England and Wales under registered number: 11077380 authorised and regulated by the Financial Conduct Authority under firm reference number 816055. Its registered office is 4th Floor, 4 Eastcheap, EC3M-1AE, London, United Kingdom. The website dedicated to UK clients under FCA regulation is www.zenfinex.co.uk.
Zenfinex Global LLC is a company registered with the Financial Services Authority in Saint Vincent and the Grenadines under registered number 138 LLC 2019. Its registered office is Hinds Building, Kingstown, Saint Vincent and the Grenadines.
ZFN Europe Ltd is a company registered in Cyprus under registered number HE 411334. Its registered office is Naxou 1, First Floor, Flat/Office 103 Stovolos, 2043, Nicosia , Cyprus. It acts as a service provider to the group.
Clients must be at least 18 years old to use the services of Zenfinex.
Risk Warning: Trading in financial instruments carries a high level of risk and may not be suitable for all investors. The value of your investments may fluctuate and you may lose all of your invested capital. You should carefully consider your investment objectives, level of experience, and risk tolerance before deciding to trade in financial instruments. It is your responsibility to ensure that you fully understand the risks involved and seek independent advice if necessary. Past performance of financial instruments is not indicative of future results.
You are strongly advised to obtain independent financial, legal and tax advice before proceeding with any currency or spot metals trade. Nothing in this site should be read or construed as constituting advice on the part of Zenfinex or any of its affiliates, directors, officers or employees.
Residence: The information on this site is not directed at residents of the United States, Canada, North Korea, Iran, Belgium, Japan or any particular country and is not intended for distribution to, or use by, any person in any country or jurisdiction where such distribution or use would be contrary to local law or regulation.
Zenfinex Global Limited is a company registered in Seychelles with registration number: 8428731-1, and is regulated by the Financial Services Authority of Seychelles with License number: SD092. Its registered office is F20, 1st Floor, Eden Plaza, Eden Island, Seychelles.
Cookie | Duration | Description |
---|---|---|
cookielawinfo-checkbox-analytics | 11 months | This cookie is set by GDPR Cookie Consent plugin. The cookie is used to store the user consent for the cookies in the category "Analytics". |
cookielawinfo-checkbox-functional | 11 months | The cookie is set by GDPR cookie consent to record the user consent for the cookies in the category "Functional". |
cookielawinfo-checkbox-necessary | 11 months | This cookie is set by GDPR Cookie Consent plugin. The cookies is used to store the user consent for the cookies in the category "Necessary". |
cookielawinfo-checkbox-others | 11 months | This cookie is set by GDPR Cookie Consent plugin. The cookie is used to store the user consent for the cookies in the category "Other. |
cookielawinfo-checkbox-performance | 11 months | This cookie is set by GDPR Cookie Consent plugin. The cookie is used to store the user consent for the cookies in the category "Performance". |
viewed_cookie_policy | 11 months | The cookie is set by the GDPR Cookie Consent plugin and is used to store whether or not user has consented to the use of cookies. It does not store any personal data. |
Message us